The move to individualization . Last, there has been an increasing focus upon targeting interventions at named individuals. Essentially a form of case management is seen as the dominant way of working. People are identified who are in need of intervention so that they may re-enter education, training or work. Individual action programmes are devised and implemented. Programmes are then assessed on whether these named individuals return to learning or enter work - rather than on any contribution made to the quality of civic life, personal flourishing or social relationships that arise out of the process.